I have a problem in installing mailwizz - extension file missing

[babef42]

hi, I tried to follow the process in installing mailwizz watching your video:

but hosting support on siteground told me that I am missing the "extension" file. Can you help please.

 

[babef42]

Also, when extracting the file and documents after download there is an error: Erreur 0x80010135
mainly for jpg pictures from unsplash.com

 

[babef42]

I followed the steps here to install, but it’s missing a file in the package – the extension file. https://www.mailwizz.com/kb/install-steps/

The hosting service assistance said that there must be a directory: /home/customer/domain.com/public_html/newsletter/latestwizz.zip/apps/extensions, however, when there is no folder/file called “extensions”.

They also say: the directory “extensions” needs to have permissions 777 but since it is not showing, we can not update the permissions.

Any thoughts?

 

[Vpul Shah]

I followed the steps here to install, but it’s missing a file in the package – the extension file. https://www.mailwizz.com/kb/install-steps/

The hosting service assistance said that there must be a directory: /home/customer/domain.com/public_html/newsletter/latestwizz.zip/apps/extensions, however, when there is no folder/file called “extensions”.

They also say: the directory “extensions” needs to have permissions 777 but since it is not showing, we can not update the permissions.

Any thoughts?

Hi

Are you using Shared hosting ? If yes there will be issue of permission on directories and shared hosting will not allow it to install.

Better use Small VPS where you can manage all requirements.

 

[Vpul Shah]

I followed the steps here to install, but it’s missing a file in the package – the extension file. https://www.mailwizz.com/kb/install-steps/

The hosting service assistance said that there must be a directory: /home/customer/domain.com/public_html/newsletter/latestwizz.zip/apps/extensions, however, when there is no folder/file called “extensions”.

They also say: the directory “extensions” needs to have permissions 777 but since it is not showing, we can not update the permissions.

Any thoughts?

Can you download again Mailwizz and extract it and make sure when its extract there is no error.

 

[ghimes]

I followed the steps here to install, but it’s missing a file in the package – the extension file. https://www.mailwizz.com/kb/install-steps/

The hosting service assistance said that there must be a directory: /home/customer/domain.com/public_html/newsletter/latestwizz.zip/apps/extensions, however, when there is no folder/file called “extensions”.

They also say: the directory “extensions” needs to have permissions 777 but since it is not showing, we can not update the permissions.

Any thoughts?

Just create that folder at the location where MW expect it, in the apps folder and then set the permissions.

Cosmin

 

[babef42]

Thanks for your help. I was able to make it work. I had to upload the complete zip folder and extract all on the server, because windows doesn't like long name files and empty folders.