How do we add a Location Service?

mobibeasts

New Member
Hello,

@twisted1919
We are using Maximind database to locate Geo of email opener following mailwizz kb document listed above,

Unfortunately, discovered after running several testing that the GEO location indicated on the customer front end side
(i.e.when clicking Geo open subtab under campaigns tab)
is showing the ESP (like Sendgrid) of API being used to send each email, thus giving the pseudo inaccurate location of actual email opener location.

Why this is happening and more importantly what is your best fix in order to ensure that accurate reporting is being presented.

Best,
 

twisted1919

Administrator
Staff member
is showing the ESP (like Sendgrid) of API being used to send each email
If your emails are opened by a spam filter before the actual recipient, then MailWizz will track this as well, there's no way around it.

what is your best fix in order to ensure that accurate reporting is being presented
There is no easy fix to this, we cannot filter out spam filters doing the opens vs actual recipients currently.
We're looking to find a way around this for a while now, but so far, nothing worked properly.
 

mobibeasts

New Member
@twisted1919

So, the conclusion from your response is that the mailwizz Geo IP detection metric feature is 100% inaccurate.

What about the mailwizz mail open rate metric feature? accurate?

if not, have you correctly implemented open rate solution like

Best,
 

mobibeasts

New Member
@twisted1919
Alternatively why not
implement Event Webhook because it will include the most amount of information on those engagement events.
Here is an example of how reports those open events to the webhook:

{
"email": "example@test.com",
"timestamp": 1513299569,
"smtp-id": "<14c5d75ce93.dfd.64b469@ismtpd-555>",
"event": "open",
"category": "cat facts",
"sg_event_id": "sg_event_id",
"sg_message_id": "sg_message_id",
"useragent": "Mozilla/4.0 (compatible; MSIE 6.1; Windows XP; .NET CLR 1.1.4322; .NET CLR 2.0.50727)",
"ip": "255.255.255.255"
}

This useragent and IP field should that of the recipient.

Correct?
If so then why no implement it on mailwizz at maximind level in order to report correctly the Geo location of mail opener?
 
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