Hard Bounce Vs Soft Bounce. Whats the difference?

Discussion in 'General discussions' started by Eric535, Oct 23, 2019.

  1. Eric535

    Eric535 Member

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    Whats the difference between a hard bounce and a soft bounce? How does it get treated. I have a bunch of soft bounces here smtp; 554 no valid recipients, bye and would like to know how is it going to be handled.

    Screen Shot 2019-10-23 at 12.02.37 AM.jpg
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    Hard bounces get blacklisted while soft bounces will not, they get retried 5 times before the app decides they are bad emails and they don't worth retrying anymore, at which point, they get blacklisted too.
     
  3. Eric535

    Eric535 Member

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    But why would it try again if the error says no valid recipients?
     
  4. ghimes

    ghimes New Member Staff Member Support Staff

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    If your email provider is considering this error as a soft bounce, Mailwizz is processing them accordingly. Mailwizz is retrying depending on the bounce type, not depending on the error message.

    Think of soft bounces as blocks that are a short term issue–you don’t need to permanently take these addresses off of your list. However, hard bounces are either invalid or non-existent addresses that should be removed immediately.
     
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  5. Eric535

    Eric535 Member

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    Thanks
     

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