C Caorda Support Member May 2, 2022 #1 We have 4 licences for Mailwizz. Our support is about to end (9 days left). I wanted to extend support but it seems I can only buy a new licence, not extend support for an existing one?
We have 4 licences for Mailwizz. Our support is about to end (9 days left). I wanted to extend support but it seems I can only buy a new licence, not extend support for an existing one?
C Caorda Support Member May 2, 2022 #2 Update - extending support is $137.50 where a new licence is $69??
twisted1919 Administrator Staff member May 2, 2022 #3 This is because renewing support is done based on latest license you bought, so you might have an extended license and be charged on that. We don't have any control over the way this works, Envato does. See https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support for more info.
This is because renewing support is done based on latest license you bought, so you might have an extended license and be charged on that. We don't have any control over the way this works, Envato does. See https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support for more info.