Caorda Support
Member
We have 4 licences for Mailwizz. Our support is about to end (9 days left). I wanted to extend support but it seems I can only buy a new licence, not extend support for an existing one?
Extend support no longer an option?
- Thread starter Caorda Support
- Start date
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- extend support
Caorda Support
Member
Update - extending support is $137.50 where a new licence is $69??
twisted1919
Administrator
Staff memberThis is because renewing support is done based on latest license you bought, so you might have an extended license and be charged on that.
We don't have any control over the way this works, Envato does. See https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support for more info.
We don't have any control over the way this works, Envato does. See https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support for more info.