Exclude IPs from tracking not working ?

[Thomas Boerre]

Hi,

It has come to my attention over the last 5 years that still more and more companies are using some sort of anti virus software, which opens and pre click the emails, this means that these opens and clicks are acting as an active subscriber, but in reality it its not an active subscriber, just some software pre-checking the email for bad stuff.

These ip's i save and then put into the form "Exclude IPs from tracking" & "Exclude IPs from Opens"
like this: 11.11.11.11, 22.22.22.22, 33.33.33.33.

But for some strange reason the ip's keep popping up in the stats of each campaign? Am i doing anything wrong here, or have i misunderstood the function?

Version: 1.3.7.8

 

[twisted1919]

@Thomas Boerre - I just did a try and it seems the feature is working fine. Can you please show me a screenshot with the way you have set the ips ?

 

[Thomas Boerre]

@Thomas Boerre - I just did a try and it seems the feature is working fine. Can you please show me a screenshot with the way you have set the ips ?

@twisted1919 Sure please look at attached screenshot

 

[twisted1919]

Hmm, yeah they look good actually, so i am not sure what the deal is.
Can we also see a track log for an ip listed here?

 

[Thomas Boerre]

@twisted1919 Im not quite sure what you mean with track log. but i just got you this in the attached screenshot.
The ips is added to both exclude lists and still it appears again the 11th and 14.th (today)

And that's basically the same for all of the ip's

 

[twisted1919]

Yeah..i see... can you add 5.14.136.51 and point me to a tracking url so that i can load it and see if it still tracks ?

 

[Thomas Boerre]

@twisted1919 The ip is added.
Try to load this: http://online.digital-advisor.com/aff_c?offer_id=321&aff_id=1325

 

[twisted1919]

@Thomas Boerre - You'll have to paste the tracking url, not the original one

 

[Thomas Boerre]

@twisted1919 how do i get the tracking url ?

 

[twisted1919]

You can copy it from a campaign.

 

[Thomas Boerre]

@twisted1919 try this:
http://magiczeros.com/campaigns/hw6...d2d8/5c02470953ab3ca4b58dfb263f28e86b1245d487

 

[Thomas Boerre]

@twisted1919 have you clicked?

 

[twisted1919]

Yeah, and i have been redirected, which should not happen...Check it, and if it was tracked, please PM me with FTP info so that i can see the code and fix it

 

[Thomas Boerre]

@twisted1919 i see your click, look at the screenshot. I have multiple licenses so the ideal thing would be to ask for a quick fix release if possible, so we can upgrade to a new version where this is fixed ?

 

[twisted1919]

@Thomas Boerre - we can do that as i also have a small backlog of fixes
lemme know the ftp to see how to fix this.

 

[Thomas Boerre]

@twisted1919 Sure i will PM you the FTP info to one of the servers give me a few min.

 

[twisted1919]

@Thomas Boerre - please make sure it's the one with the above tracking link, bc i need to click the link and see the entire workflow

 

[Thomas Boerre]

@twisted1919 it is to that server I have sent you an pm with details

 

[Thomas Boerre]

Thank you for fixing this issue so fast! Outstanding service!