Error when sending to my colleagues with same domain

[josephcvh]

Hi there,

I have setup everything and send to myself everything is fine. (My email address is verified in Amazon SES and also admin for Mailwizz).

I have another email address with different domain which also verified in Amazon SES and created a customer for it. I did another test with few of my colleague email address added to my list to further test the campaign, I received the email but not my colleagues.

I am getting this error on my Campaign delivery logs:
Error executing "SendRawEmail" on "https://email.ap-southeast-1.amazonaws.com"; AWS HTTP error: Client error: `POST https://email.ap-southeast-1.amazonaws.com` resulted in a `400 Bad Request` response: <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageReje (truncated...) MessageRejected (client): Email address is not verified. The following identities failed the check in region AP-SOUTHEAST-1: =?utf-8?B?amVzc2xpbUBnaGNtZWRpYS5jb20ubXk=?= <email@address> - <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageRejected</Code> <Message>Email address is not verified. The following identities failed the check in region AP-SOUTHEAST-1: =?utf-8?B?amVzc2xpbUBnaGNtZWRpYS5jb20ubXk=?= &lt;email@address&gt;</Message> </Error> <RequestId>73e5fa73-8ee6-4884-b9a3-fe7c303e5680</RequestId> </ErrorResponse>

It says that the recipients email address is not verified? The sender FROM email address is verified is Amazon SES. Is it because the Amazon SES still in Sandbox?

For the bounce email, on the above list I also added a non-existent email address. It does not show on Amazon SES, Campaign bounce log and Email blacklist?

Joseph

 

[laurentiu]

@josephcvh - This could happen if you have verified your email address for a certain zone but you try to use another zone in mailwizz. So have a look in your amazon dashboard in the right upper corner, what zone are you into ?
Also follow steps from this article: https://kb.mailwizz.com/articles/adding-a-new-amazon-ses-delivery-server-web-api/ to make sure you set it up correctly.

 

[Vpul Shah]

Hi there,

I have setup everything and send to myself everything is fine. (My email address is verified in Amazon SES and also admin for Mailwizz).

I have another email address with different domain which also verified in Amazon SES and created a customer for it. I did another test with few of my colleague email address added to my list to further test the campaign, I received the email but not my colleagues.

I am getting this error on my Campaign delivery logs:
Error executing "SendRawEmail" on "https://email.ap-southeast-1.amazonaws.com"; AWS HTTP error: Client error: `POST https://email.ap-southeast-1.amazonaws.com` resulted in a `400 Bad Request` response: <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageReje (truncated...) MessageRejected (client): Email address is not verified. The following identities failed the check in region AP-SOUTHEAST-1: =?utf-8?B?amVzc2xpbUBnaGNtZWRpYS5jb20ubXk=?= <email@address> - <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageRejected</Code> <Message>Email address is not verified. The following identities failed the check in region AP-SOUTHEAST-1: =?utf-8?B?amVzc2xpbUBnaGNtZWRpYS5jb20ubXk=?= &lt;email@address&gt;</Message> </Error> <RequestId>73e5fa73-8ee6-4884-b9a3-fe7c303e5680</RequestId> </ErrorResponse>

It says that the recipients email address is not verified? The sender FROM email address is verified is Amazon SES. Is it because the Amazon SES still in Sandbox?

For the bounce email, on the above list I also added a non-existent email address. It does not show on Amazon SES, Campaign bounce log and Email blacklist?

Joseph

Hello Joseph,

It says - in region AP-SOUTHEAST-1 - your Email id is not verified.

SO check in that region Email id - verification page.

 

[josephcvh]

@laurentiu - Thanks for the info. The issue was my account still in Sandbox mode. My colleagues email address is not verify so unable to send out using sandbox mode. After opt out from Sandbox mode, I was able to send to my unverified colleagues email address. Thanks.

@Vpul Shah - Everything is good, before this I was in Sandbox mode. I was trying to send to unverified email address on my sandbox mode. After I have requested to increase my limit, I have successfully send to my colleagues email address. Thanks.