Error when I access to http://mydomain.com/mailwizz/install for installing

fabyc

Active Member
Hi.

I just purchase and downloaded the zip file and uploaded to my domain.

I want to install it accessing to http://mydomain.com/mailwizz/install but I get this error:

CDbException

CDbConnection failed to open the DB connection.

I put the proper permissions 0777 to the directories are explained on https://kb.mailwizz.com/articles/install-mailwizz-using-just-one-bash-command/

Can you say me in which file I have to configure all the data for connection to database and another files are needed to configure them?

I can't get the installation window there is on https://kb.mailwizz.com/articles/install-steps/

Thanks
 
Last edited:

twisted1919

Administrator
Staff member
@Fabyc
When you access the /install directory you will get the installer which is basically totally separate of mailwizz so you cannot get the CdbException error which you got above because that is an error generated by mailwizz not by the installer.
Try accessing /install/index.php and see if that makes any difference.
Also check for .htaccess in the parent folder, maybe that's messing around.

Keep in mind that the installer is very battle tested, so i very doubt the issue is inside it, rather some funky htaccess rules or something ;)

P.S: Make sure the install folder actually exists there and that it has proper permissions.
 

fabyc

Active Member
@Fabyc
When you access the /install directory you will get the installer which is basically totally separate of mailwizz so you cannot get the CdbException error which you got above because that is an error generated by mailwizz not by the installer.
Try accessing /install/index.php and see if that makes any difference.
Also check for .htaccess in the parent folder, maybe that's messing around.

Keep in mind that the installer is very battle tested, so i very doubt the issue is inside it, rather some funky htaccess rules or something ;)

P.S: Make sure the install folder actually exists there and that it has proper permissions.

Hi
I just update the thread in where I explained I set the proper permissions to the directories.
 

fabyc

Active Member
@Fabyc
When you access the /install directory you will get the installer which is basically totally separate of mailwizz so you cannot get the CdbException error which you got above because that is an error generated by mailwizz not by the installer.
Try accessing /install/index.php and see if that makes any difference.
Also check for .htaccess in the parent folder, maybe that's messing around.

Keep in mind that the installer is very battle tested, so i very doubt the issue is inside it, rather some funky htaccess rules or something ;)

P.S: Make sure the install folder actually exists there and that it has proper permissions.
You were right. Accesing to /install/index.php made the big difference. :)
I'm going to continue in my installation.

PS: You should put a note in https://kb.mailwizz.com/articles/install-steps/ about to accessing to /install/index.php when there is a problem like I had. ;)

Thanks
 
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