Email Campagins not sending

[The Real Will]

Hi for the last two weeks my email campaigns will not deliver.
I use Sparkpost as an MTA.
I had my admin update mailwizz and it still does not work.
Here is a screen shop of the error.
Inside mailwizz the campagins show "delivered" but no open clicks are recorded so i know the mail did not go out.
Please let me know what i can do to fix this

 

[twisted1919]

Did you check the logs from backend > misc > campaign delivery logs ?

 

[The Real Will]

Yes we check all logs. The issue is that while running campaign crons, it is not detecting the active campaigns it is showing No campaign found, stopping.

 

[twisted1919]

@The Real Will - Maybe the campaigns are scheduled in future ?
can you try to schedule them in the past, like one week ago or so ?

 

[The Real Will]

i will try that. Even if i just try to send a broadcast without scheduling it, it does not go out. I will update you if scheduling in past works. I know we do clone old broadcasts. I really need this fixed. Can i hire you to try and fix it. I have exhausted my supports capabilities and they are very good

 

[twisted1919]

@The Real Will - just renew your support and open a support ticket and i can take a look.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

 

[The Real Will]

ok i just renewed support. What info do you need from me?
its hosted on AWS connected to sparkpost as main MTA

 

[twisted1919]

@The Real Will - For a start, backend url and login info, i'll ask for more as needed.
https://forum.mailwizz.com/support-tickets/open (private information will be shared via private notes at safeshare.io)