(double opt-out) unsubscription (form) process

frm.mwz

Well-Known Member
@twisted1919
If you have a double opt-out list, and you call/click the unsubscription form, fill in the email and the reason, then press the 'submit button', what exactly is the system (supposed) to be doing then?
Should it send a transactional email immediately (or schedule it for cron) with the next available delivery server?
If all else (sending) works, where could be the cause for the opt-out confirmation email not being sent?
 

twisted1919

Administrator
Staff member
what exactly is the system (supposed) to be doing then?
The unsubscribe email is sent containing a confirmation link.
Should it send a transactional email immediately (or schedule it for cron) with the next available delivery server?
This does not uses transactional emails, it will use the next available delivery server.
If all else (sending) works, where could be the cause for the opt-out confirmation email not being sent?
If the email isn't being sent once, mailwizz retries 3 times, then it gives up with an error message, so if there's no error in the unsub process, the email should have been sent, so check the spam folder maybe.
 

frm.mwz

Well-Known Member
The unsubscribe email is sent containing a confirmation link.

This does not uses transactional emails, it will use the next available delivery server.

If the email isn't being sent once, mailwizz retries 3 times, then it gives up with an error message, so if there's no error in the unsub process, the email should have been sent, so check the spam folder maybe.

What I was trying to find out is, what the system really does, when the unsubscribe button is pressed, as then one could try to find out what are the parts that might fail?
Basically, nothing is sent (no app log, mail log entry), and nothing is in the spam folder, no unsub email went out.
 

frm.mwz

Well-Known Member
...however the state of the double opt-out problem

--just tested the single opt-out: that works (holy shmoly thx!)
--also, resubscription from the unsub confirm page with one click works, but it is a double opt-in list!!! so that part is questionable/wrong...it should send a double-opt-in confirmation message first
--anyway, also profile update and confirmation thereof worked (not sure if profile update on a double opt-in list also needs a confirmation email first)
--bottom line, the main thing, the unsub for single opt-out worked


back to the double opt-out problem...
 
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