customers can use over plan quota !!!

Moha

New Member
Hello
I have a big problem in mailwizz , my customers can send email over their plan quota
please help me to solve problem
1.jpg
2.jpg
 

Rob

Active Member
Where have you set the quotas? At Group level or just in Backend > Settings > Customers. Settings at Group level override the basic settings.
 

Moha

New Member
I set quotas in Group level
my setting in Backend > Settings > Customers. Settings is :
Setting.jpg
 

Jeff Guynn

Member
What are your values for Group settings (which override the settings you showed above)? The other idea that comes to mind: did you assign the customer in question to a group? If not, your backend settings will apply, and -1 indicates "unlimited."
 

Moha

New Member
Please see group setting .
Email1.jpg
email2.jpg
All customers are in the specific group but limitation dose not work for them
 

Rob

Active Member
Can you tell me exactly what you want the quota to be and what the time period should be?
 

Moha

New Member
Hello
Thank you for reply
I solve the problem , I change time value from unlimited to 1 year and the problem has been solved .
 
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