Customer Cant send Campaign - Stuck at 0%

meemfayy

New Member
Hi,

So from the Main user I can send emails as I have setup and confirmed my sending server. But I created a customer and it wont let me send campaigns as in all goes well but its stuck at 0% - Sending Pending.

What steps can I take to have a default settings for all/any customer when sending campaigns?
 

twisted1919

Administrator
Staff member
Did you add the cron jobs(those shown at backend > misc > cron jobs list)?
Are they working?(do you see records at backend > misc > cron jobs history)
 

meemfayy

New Member
So I have tested again, Cron Jobs working fine (Sending campaign) .. Cron job lists are fine (Screenshots attached)

Please keep in mind that this Customer account. Main user account is working fine.
 

Attachments

  • CronJob History.JPG
    CronJob History.JPG
    74.9 KB · Views: 3
  • CronJobsList.JPG
    CronJobsList.JPG
    82.9 KB · Views: 3

twisted1919

Administrator
Staff member
So, still pending-sending?
Did you check the above article? Maybe it's just a matter of just increasing the number of campaigns processed at once?
 

meemfayy

New Member
Sorry for the late reply. I have visited the article ... I will try increasing the number of campaigns and will let you know. What number should I select for campaign at once?
 

meemfayy

New Member
Things I have done so far:

- Checked Cronjobs --> They work fine Checked log and all
- Number of Campaigns is 20
- Adjust Campaigns at once - Yes (Selected yes from drop down)
- Increased number of campaigns at once to 100 - (As per above link)

Please tell me if this could be an issue from Configuration or Settings can fix this? Also guide me how can I check the PHP files? I m not very tech savvy and someone else set Mailwizz for me.
 

laurentiu

Active Member
Staff member Support Staff MailWizz 2.0 Tester
Top