clicks and opens stats

[d3m0n]

Hello,

i have noticed a strange stats behaviour the stats for opens and clicks updates only during 3-5 hours after campaign has been sent

https://imgur.com/a/d71pauk

, but the bounce status updates constantly.
what could possibly be the cause of this ?

thanks in advance

 

[twisted1919]

That's how bounces work, it's not uncommon to get bounces after 3 days since you sent your campaign.

 

[d3m0n]

thank you for your response

That's how bounces work, it's not uncommon to get bounces after 3 days since you sent your campaign.

yes , but the main question is not about bounce emails , but open and click stats? why it's stops updating ?

 

[twisted1919]

but open and click stats? why it's stops updating ?

You mean in that graph? I think they are cached, and this is the reason, but you should always have proper stats in the campaign overview itself.

 

[d3m0n]

no i mean the actual stats , open and click stat was updating only during few hours , then stopped and the bounce was still updating i have made a screen just to capture the numbers

https://imgur.com/a/eLSmX4r

. please correct me if i am wrong usually stats , similar to bounce update during whole period . I have some campaigns on mailchimp with subscribers open emails and click only in few days and the stats update accordingly .
may be i am doing something wrong?

please advise

 

[twisted1919]

That's the way they suppose to work, they suppose to update with right information as the information comes in. And they do as far as we're aware.
This is why we believed earlier it is related to cache. If you click on the numbers themselves, and go to the details page, do you see other numbers there?