Carlos Martinez
New Member
Hello, I have been using MW for a few months with sparkpost and everything is perfect but a few weeks ago in the statistics section I no longer have data about url or clicks on them, what is the problem? Thank you.
I actually had this problem once.
if i remember right you should go to your sparkpost account select Account -> SMTP relay and click "ENABLE tracking"
Then it should work.
@Thomas Boerre - that should not matter for mailwizz since we have our own tracking mechanism.
@Carlos Martinez - include web-ns1r8@mail-tester.com in one of your campaigns and let me know after you have sent it.
Ready, send the test
@twisted1919 yes but he is sending through a third party smtp?
@Carlos Martinez have you tried to see if it works ?
@Carlos Martinez if it works it will not show stats for the already sent campaigns. You would have to test it once again![]()
Already make the change with a normal url and perform the click and still do not appear in the statistics.@Carlos Martinez - There's def. something wrong with your sending settings or something.
Looking at what you sent at https://www.mail-tester.com/web-ns1r8 i can see there is no tracking link for opens in the email footer.
Also i see the only link in email is not converted into a tracking link, but it's still a short link.
Check your campaigns settings, try with another template...