Certificate Issue

[Chris Ball]

Hi guys,

Is there anyone who can help me resolve this issue http://prntscr.com/jj0xb4?

Your reply will be truly appreciated. Thank you!

 

[twisted1919]

@Chris Ball - That ssl is expired. Have your hosting renew it for you.

 

[Chris Ball]

@twisted1919 Thanks for the reply,
We're hosted at godaddy and here's the ssl we saw http://prntscr.com/jj11hr
Do we just need to renew it?

 

[twisted1919]

I don't think it's the web hosting ssl, but the ssl used in the email server, this is why your hosting is the only one who can help, i assume you send through their smtp servers, right ?

 

[Chris Ball]

Thanks @twisted1919 I am actually a newbie here and don't understand completely what this plugin is to be honest. Godaddy just had told us that you guys are our email server?

 

[twisted1919]

Godaddy just had told us that you guys are our email server?

Godaddy support at it's finest

In your image, it says: Issued by s132-148-27-153-secureserver.net which is the reverse ip for http://132.148.27.153/ which i assume is where your domain is hosted. Thus the ssl certificate, which is expired, is from your server and your hosting has to renew it.

 

[Chris Ball]

Hello @twisted1919 thank you! We'll going to contact GoDaddy about that issue.

We actually have another issue with the mail, see this screenshot https://prnt.sc/jkir61 is this something you can assist us with?

Thank you!

 

[twisted1919]

@Chris Ball - The mail client gives that error when the server advertises tls but then the tls info is wrong. At least this is what i believe. So it might be certificate related too. Do you connect on port 443 and/or using tls explicitly?

 

[Chris Ball]

Hello @twisted1919 Thanks for the reply

Godaddy won't able to help us with the problem, they are asking for our email ID do you know where can we get that?

Is this your server?
host 72.167.238.32 32.238.167.72.in-addr.arpa domain name pointer p3pismtp01-065.prod.phx3.secureserver.net.

Also, I don't know if we're connected on port 443 how can we know that?
I saw this article about this problem https://prnt.sc/jkir61 Do you think it would be helpful trying?
https://www.payetteforward.com/my-iphone-cannot-verify-server-identity-heres-the-real-fix/


Thank you!

 

[twisted1919]

Is this your server?
host 72.167.238.32 32.238.167.72.in-addr.arpa domain name pointer p3pismtp01-065.prod.phx3.secureserver.net.

Nope, this is their servers.

Also, I don't know if we're connected on port 443 how can we know that?

You should see this where you enter the connection details in your email client, in advanced settings maybe. you should see hostname / port / email / etc.

 

[Chris Ball]

@twisted1919 Godaddy said that "We provide SSL only on website not on email id's."

Do you know what is the issue with this https://prnt.sc/jj0xb4 if it is not provided by godaddy?

 

[twisted1919]

@Chris Ball - Did they even looked at the error message? You should escalade the ticket to a higher level of support which can help.

 

[Chris Ball]

@twisted1919 they said we're using wrong MX record we need to verify it with our email server.

Here's our MX record https://mxtoolbox.com/SuperTool.aspx?action=mx:buuurp.com+&run=toolpage
and here's what they said: https://www.whatsmydns.net/#MX/buuurp.com

 

[Chris Ball]

@twisted1919 so meaning godaddy is our email server and then Mailwizz is our email client? Please correct me if I'm wrong, thank you!

 

[twisted1919]

so meaning godaddy is our email server and then Mailwizz is our email client?

yup.