Campaign paused

[assuncao]

I would like to know if is it possible to find out what happened to a specific campaign. A customer is asking me why some campaign has been in pause for a long time. I would like to find any log, like... Was it any administrator or even the customer? What if was the machine? I was trying to search into mysql database for action logs, but the only thing different I saw as two scheduled records. I think when a campaign is created it is automatically schedule to send a campaign, right? There is no option to schedule for any other date, I have hidden the option long time ago. Currently the system sends around 200 campaigns every single day, that was the first time to happen it. Thank you one more time!

 

[Michael Wilding]

Erik, what is the status of the campaign, if it's Paused, then the customer has paused it. If it's stuck in Processing then it probably needs a kickstart. If it is pending-sending and just hasn't sent, make sure the timezone for the customer is correct and it's not sending in a different timezone and (sounds silly) check the actual scheduled date and time, sometimes it's easy to get it wrong and not realise.