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Bounce processing don't work

Discussion in 'Common issues' started by nemesis82, Jan 21, 2020.

  1. nemesis82

    nemesis82 Member

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    Hy guys,
    i have a strange issue.
    My bounce processing work's fine but now, it delete the bounce from imap folder and don't track anymore bounce in campaign stats / bounce logs and, in this way, my bounce aren't processed .
    Have you any idea where i can check to debug my issue ?

    thanks
     
  2. nemesis82

    nemesis82 Member

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    Ok, i've found the probably issue.
    The bounce-handler command don't fill anymore the "campaign_bounce_log" table, if i check the table and / or the bounce log from backend, is empty ( but in my imap mailbox i have some bounce that are regularly removed from mailbox )
     
    Last edited: Jan 21, 2020
  3. nemesis82

    nemesis82 Member

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    ok, probably i've solved my issue.
    Searching in forum i've found the command "bounce-handler --verbose=1" .
    Launching the bounce handler with this command give me this log

    Code:
    [2020-01-21 08:41:29] - Processing campaign uid: kz061mlef065e and subscriber uid sy9300vrw7973.
    [2020-01-21 08:41:29] - Subscriber uid: sy9300vrw7973 was not found anymore.
    
    Now, this is what i think :
    - I've my campaign setup with "move users on sent" and, when the campaign is sent, move each user to a new list.
    Maybe, this setup don't work with bounce processing because the user is moved ? Could you confirm ?
    thanks
     
  4. ghimes

    ghimes Member Staff Member Support Staff

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    Hello,
    You are right.

    Cosmin
     

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