Bounce & complaint tracker not working

Discussion in 'Common issues' started by Esindo, Oct 16, 2018.

  1. Esindo

    Esindo New Member

    Joined:
    Apr 13, 2018
    Messages:
    8
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    I send campaign, but bounce & complaint tracker always zero, even though there bounce & complaint in amazon ses metrics?

    Delivery Server : Amazon Ses Web Api
    Protocol : http
     
  2. GregKevey

    GregKevey New Member

    Joined:
    Dec 29, 2018
    Messages:
    4
    Likes Received:
    0
    S.E:
    2019-06-29 11:20:31
    L.T:
    Regular
    L.C:
    1
    Hi,

    I have the same problem. Can somebody help with this issue... no complaints in MAilWIzz report at all.
    I did
    a) Delivery server configuration in mailwizz interface
    b) And Verified sender and domain in amazon.

    Is there something else I should do to get the proper report from SES?
     
  3. Dev1@OptiBiz1

    Dev1@OptiBiz1 Member

    Joined:
    Feb 17, 2016
    Messages:
    30
    Likes Received:
    6
    Make sure you receive bounce emails on the email inbox in your bounce server setup.
    upload_2019-1-15_23-33-52.png

    Once you receive bounces, manually execute bounce-handler console command to see if there's something wrong.
    like this:

    php console.php /path/to/console.php bounce-handler --verbose=1
     
  4. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    9,852
    Likes Received:
    2,311
    Make sure you use amazon ses web api as delivery server from mailwizz. It will do all processing automatically.
     

Share This Page