Blank Unsusbcribe Page

D

Dan_D

New Member
Need some help. After configuring the whole system and testing the unsubscribe from an actual recipient account, I get a blank page under the /campaigns/ directory, this either with [UNSUBSCRIBE_URL] or [UNSUBSCRIBE]

Any idea as to why these pages are not rendering/executing?

TIA
Dan
 
twisted1919 said:
@Dan_D - Try to enable debug( https://kb.mailwizz.com/articles/enable-debugging/ ), it will tell you what's going on. Maybe it's just a missing file or the like.
Click to expand...
Thanks for the quick reply. No errors show with debug on, not even the output, it's just a blank page. Same when previewing it from the list's subscribe and unsubscribe preview links. I've checked apache's error logs as well and there's nothing there either. I also regenerated the htaccess file, in case that could be the issue, to no avail.
 
@Dan_D - Could you please leave debug enabled and paste here the url of a white page ?
Keep in mind, if you enable debug properly you will see a lot of info in the footer of all pages. if you don't see that, debug is not enabled.
 
twisted1919 said:
@Dan_D - Could you please leave debug enabled and paste here the url of a white page ?
Keep in mind, if you enable debug properly you will see a lot of info in the footer of all pages. if you don't see that, debug is not enabled.
Click to expand...
Sure, here's the link for a generated [DIRECT_UNSUBSCRIBE_URL]: http://hamailer.xxx.com/maileradmin/campaigns/rm783xrf20997/track-url/az241mgb6k9e8/669f4f34ca84626ad7d8547764f469a3dbdffe7d

Debug is on, I can see if from the backend and customer sides when navigating the corresponding admin pages.
 
Last edited:
twisted1919 said:
Thanks for the info. I lean towards an issue on the server since you cannot access anything frontend related, like http://hamailer.hispanicad.com/maileradmin/ or http://hamailer.hispanicad.com/maileradmin/campaigns/rm783xrf20997/ etc
Are you sure your .htaccess file doesn't contain anything else than what mailwizz requirements? Can you post it here so we can have a look?
Click to expand...

twisted1919 said:
Ha, so now it works :D
What did you do ?
Click to expand...
Yes, it works now. Your previous reply pointed me in the direction of a missing index.php inside /maileradmin/ as I reviewed in detail the .htaccess and the public-html (cpanel) and both looked just fine. Only noticeable from the front-and side (subscriber) as I've been working in the back-end and client sides.

Thanks a lot for your support and quick replies. It should be smooth sailing for me from here on.
Cheers,

Dan
 
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