Autoresponder Campaigns stopped sending

Discussion in 'General discussions' started by Ralf Skirr, Jun 8, 2019.

  1. Ralf Skirr

    Ralf Skirr New Member

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    What do I need to do to troubleshoot this?

    Autoresponders were working fine before. After server upgrade it seems the campaigns aren't sending anymore. Cron jobs are working. PHP is 7.1.
    mw02.jpg mw01.jpg
     
  2. nemesis82

    nemesis82 Member

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  3. Ralf Skirr

    Ralf Skirr New Member

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    I can't get this to work. Trying in Putty I get "permission denied", trying to run it via browser doesn't do a thing.

    In my web hosting I can't run the command directly. I have the cron set to a custom PHP script with the "exec" command which then runs the PATH/apps/console/console.php send-campaigns --verbose=1

    Any other ideas?
     
  4. nemesis82

    nemesis82 Member

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    You can redirect the output of cron job in a log file :

    PATH/apps/console/console.php send-campaigns --verbose=1 > /path/Logfile

    Keep attention because the log file growth fast.
     
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  5. laurentiu

    laurentiu Active Member Staff Member

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  6. Ralf Skirr

    Ralf Skirr New Member

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    So, here's the log of campaign sending.
    • I have 7 autoresponder campaigns.
    • The cron job is processing 5 of them, according to the log below.
    • The 6th campaign ID9 is at "sending 55%", and not mentioned in the cron log below.
    • The 7th campaign ID11 is at "pending sending", and not mentioned in the cron log below.
    • There has been a campaign ID10 that was stuck at "pending sending" for about 7 weeks. I deleted it yesterday. ID11 is a copy of that.
    Any ideas what to look for next?


    [2019-07-07 08:51:01] - Starting the work for this batch...
    [2019-07-07 08:51:01] - Loading 5 campaigns, starting with offset 0...
    [2019-07-07 08:51:01] - Found 5 campaigns and now starting processing them...
    [2019-07-07 08:51:01] - Campaign Worker #0 looking into the campaign with ID: 1
    [2019-07-07 08:51:01] - This campaign belongs to Ralf Michael Skirr(uid: rq7509ww59946).
    [2019-07-07 08:51:01] - Changing the campaign status into PROCESSING!
    [2019-07-07 08:51:01] - Looking for subscribers for campaign with uid py445rmtrg366...(This is subscribers worker #0)
    [2019-07-07 08:51:01] - This subscribers worker(#0) will process 0 subscribers for this campaign...
    [2019-07-07 08:51:01] - Running subscribers cleanup...
    [2019-07-07 08:51:01] - Checking subscribers count after cleanup: 0
    [2019-07-07 08:51:01] - Sorting the subscribers...
    [2019-07-07 08:51:01] - Entering the foreach processing loop for all 0 subscribers...

    [2019-07-07 08:51:01] - Done processing 0 subscribers!
    [2019-07-07 08:51:01] - Campaign has been marked as sent!
    [2019-07-07 08:51:01] - Campaign Worker #0 looking into the campaign with ID: 4
    [2019-07-07 08:51:01] - This campaign belongs to Ralf Michael Skirr(uid: rq7509ww59946).
    [2019-07-07 08:51:01] - Changing the campaign status into PROCESSING!
    [2019-07-07 08:51:01] - Looking for subscribers for campaign with uid ah509vm5zkb5d...(This is subscribers worker #0)
    [2019-07-07 08:51:01] - This subscribers worker(#0) will process 0 subscribers for this campaign...
    [2019-07-07 08:51:01] - Running subscribers cleanup...
    [2019-07-07 08:51:01] - Checking subscribers count after cleanup: 0
    [2019-07-07 08:51:01] - Sorting the subscribers...
    [2019-07-07 08:51:01] - Entering the foreach processing loop for all 0 subscribers...

    [2019-07-07 08:51:01] - Done processing 0 subscribers!
    [2019-07-07 08:51:01] - Campaign has been marked as sent!
    [2019-07-07 08:51:01] - Campaign Worker #0 looking into the campaign with ID: 5
    [2019-07-07 08:51:01] - This campaign belongs to Ralf Michael Skirr(uid: rq7509ww59946).
    [2019-07-07 08:51:01] - Changing the campaign status into PROCESSING!
    [2019-07-07 08:51:01] - Looking for subscribers for campaign with uid dq906wmrmh425...(This is subscribers worker #0)
    [2019-07-07 08:51:01] - This subscribers worker(#0) will process 0 subscribers for this campaign...
    [2019-07-07 08:51:01] - Running subscribers cleanup...
    [2019-07-07 08:51:01] - Checking subscribers count after cleanup: 0
    [2019-07-07 08:51:01] - Sorting the subscribers...
    [2019-07-07 08:51:01] - Entering the foreach processing loop for all 0 subscribers...

    [2019-07-07 08:51:01] - Done processing 0 subscribers!
    [2019-07-07 08:51:01] - Campaign has been marked as sent!
    [2019-07-07 08:51:01] - Campaign Worker #0 looking into the campaign with ID: 6
    [2019-07-07 08:51:01] - This campaign belongs to Ralf Michael Skirr(uid: rq7509ww59946).
    [2019-07-07 08:51:01] - Changing the campaign status into PROCESSING!
    [2019-07-07 08:51:01] - Looking for subscribers for campaign with uid zs359h88489f2...(This is subscribers worker #0)
    [2019-07-07 08:51:01] - This subscribers worker(#0) will process 0 subscribers for this campaign...
    [2019-07-07 08:51:01] - Running subscribers cleanup...
    [2019-07-07 08:51:01] - Checking subscribers count after cleanup: 0
    [2019-07-07 08:51:01] - Sorting the subscribers...
    [2019-07-07 08:51:01] - Entering the foreach processing loop for all 0 subscribers...

    [2019-07-07 08:51:01] - Done processing 0 subscribers!
    [2019-07-07 08:51:01] - Campaign has been marked as sent!
    [2019-07-07 08:51:01] - Campaign Worker #0 looking into the campaign with ID: 7
    [2019-07-07 08:51:01] - This campaign belongs to Ralf Michael Skirr(uid: rq7509ww59946).
    [2019-07-07 08:51:01] - Changing the campaign status into PROCESSING!
    [2019-07-07 08:51:01] - Looking for subscribers for campaign with uid aj694hmah817d...(This is subscribers worker #0)
    [2019-07-07 08:51:01] - This subscribers worker(#0) will process 0 subscribers for this campaign...
    [2019-07-07 08:51:01] - Running subscribers cleanup...
    [2019-07-07 08:51:01] - Checking subscribers count after cleanup: 0
    [2019-07-07 08:51:01] - Sorting the subscribers...
    [2019-07-07 08:51:01] - Entering the foreach processing loop for all 0 subscribers...

    [2019-07-07 08:51:01] - Done processing 0 subscribers!
    [2019-07-07 08:51:01] - Campaign has been marked as sent!
    [2019-07-07 08:51:01] - This cycle completed in 0.21 seconds and used 6 MB of memory!
    [2019-07-07 08:51:01] - CPU usage in last minute: 0.00, in last 5 minutes: 0.00, in last 15 minutes: 0.00!
     

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  7. laurentiu

    laurentiu Active Member Staff Member

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    @Ralf Skirr go to Backend -> Settings -> Cron and put 20 in the campaigns at once field and see if it fixes your issue.
     
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  8. Ralf Skirr

    Ralf Skirr New Member

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    Thank you, that worked! :)

    So do I need to actually set "campaigns at once" to the number of all autoresponder Emails? If I have a series of 52 Emails I would need to set it to 52?
     
  9. laurentiu

    laurentiu Active Member Staff Member

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    @Ralf Skirr - you need to set that option to the number off all campaigns (regular and autoresponders), also you can set in Backend -> Settings -> Cron -> Adjust campaigns at once * to YES and then mailwizz automatically adjust and optimize the number of campaigns at once.
     
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  10. Ralf Skirr

    Ralf Skirr New Member

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    Thank you @laurentiu
     

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