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Amazon SES + Mailwizz not working | Status: GIVEUP

Discussion in 'Common issues' started by RobertGerogik, Feb 7, 2020.

  1. RobertGerogik

    RobertGerogik New Member

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    Hi guys,

    I have setup Mailwizz on my hosting and have set it up with Amazon SES.

    I validated the email and the email was sent to my mailbox which I confirmed.

    Now that everything was setup I went and created a email campaign to send to a test list of 5 of my personal emails. On the campaign it says sent! but I don't actually recieve the emails in my mailbox inbox/spam

    I checked the backend delivery reports here is what it says

    Error executing "SendRawEmail" on "https://email.us-west-2.amazonaws.com"; AWS HTTP error: Client error: `POST https://email.us-west-2.amazonaws.com` resulted in a `400 Bad Request` response: <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageReje (truncated...) MessageRejected (client): Email address is not verified. The following identities failed the check in region US-WEST-2: =?utf-8?B?R2VyYWxkUHJvc3BlcmluZ0BnbWFpbC5jb20=?= <PROTECTED@gmail.com> - <ErrorResponse xmlns="http://ses.amazonaws.com/doc/2010-12-01/"> <Error> <Type>Sender</Type> <Code>MessageRejected</Code> <Message>Email address is not verified. The following identities failed the check in region US-WEST-2: =?utf-8?B?R2VyYWxkUHJvc3BlcmluZ0BnbWFpbC5jb20=?= &lt;PROTECTED@gmail.com&gt;</Message> </Error> <RequestId>a815935f-fc40-4429-b5ab-0afb7e209c99</RequestId> </ErrorResponse>
     
  2. laurentiu

    laurentiu Active Member Staff Member Support Staff

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    @RobertGerogik - The error comes from Amazon directly and they seem to not see your email address as verified for that zone, maybe double check you are on the right zone, then remove your email address and add it again, maybe this time will work. Otherwise you will have to get in touch with Amazon support since that's something only they can fix.
     
  3. Andy

    Andy Member

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    @RobertGerogik you need to go to SES and go through the verification process for either a single email address you want to send FROM, or an entire domain name (which in return will accept and recognize as verified any email address sent from that domain).

    Installing such service on AWS can be tricky, but this is what I do and so it's tricky to me ;)

    Andy

     

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