A subscriber has been rejected from joining because the system was not able to find a suitable delivery server to send the email

[Lakjin]

Getting this new error that I have never seen before. Any idea what is up? We have an active delivery server that works, and we havent touched those settings in years, so not sure what is prompting this error.

 

[Lakjin]

Actually, looking back, it seems like this error was happening before and I never noticed. But what could be causing it?

 

[Lakjin]

Another similar error:

Sending the welcome email for one of list subscriber failed because the system was not able to find a suitable delivery server to send the email

 

[twisted1919]

I think the error messages are clear enough, at least we tried to make them as clear as possible.
MailWizz was not able to pick a delivery server, which can happen for so many reasons, all of them related to your configuration for those delivery servers availability, so that's where i'd start looking.

 

[Lakjin]

We have one delivery server that is set to be used for everything. It works just fine, except for these period error messages. Is there something wrong with our configuration?

 

[laurentiu]

We have one delivery server that is set to be used for everything. It works just fine, except for these period error messages. Is there something wrong with our configuration?

No, here is nothing wrong with this configuration, but you want to use this server to send all types of emails then you can set Use for > All this is enough.

 

[Lakjin]

No, here is nothing wrong with this configuration, but you want to use this server to send all types of emails then you can set Use for > All this is enough.

I know, it was set to Use for > All. I only added the other stuff while trying to see if that would fix the error I am getting.

 

[Vpul Shah]

We have one delivery server that is set to be used for everything. It works just fine, except for these period error messages. Is there something wrong with our configuration?

View attachment 21740

Have you assign this Delivery server to Customer Group ?

 

[Lakjin]

Have you assign this Delivery server to Customer Group ?

Yes

@twisted1919 any further thoughts on what may be causing this?

 

[twisted1919]

sorry, but no, the cases I am aware of are listed above.

 

[nadworks]

Just chiming in after searching for this error message.
I've been using MailWizz for many years now and have never received these until a few weeks ago when I suddenly had multiple. The delivery server is still AWS SES and has not changed in a long time. It's healthy and still way below capacity. This is really strange.

 

[ghimes]

Hello,
You should check the delivery servers quotas or if there are any available for the lists (see use for field).

Cosmin

 

[nadworks]

Nope those are all good. I'm nowhere near the limits.

 

[ghimes]

Nope those are all good. I'm nowhere near the limits.

I see, what about the use for? Is this a thing that is happening always, or occasionally?

Cosmin