9 Unsubscribes but nothing in the Unsub Report

Brett

New Member
I sent out a campaign and noticed 9 clicked the Unsub link however they dont appear in the Unsubscribe report. All gmail addresses - any ideas?

Thanks
 

SQLIK

Active Member
Do you mean [UNSUBSCRIBE_URL] or [DIRECT_UNSUBSCRIBE_URL]?
In first option after click link recipient must make an additional action to confirm unsubscribe (just click the link will not unsubscribe).
In second option clicking on the link will automatically unsubscribe.
 

Brett

New Member
Oh cool thanks - I didnt realise the difference. Yeah it was the [UNSUBSCRIBE_URL] link. Makes sense now. Cheers!
 

twisted1919

Administrator
Staff member
That might show cache data, make sure you look at the details from inside the campaign. (click on the number of unsubs).
Also note that unsubs are counted when using the [UNSUBSCRIBE_URL] tag or [UNSUBSCRIBE_LINK].
The process itself works just fine, we tested it, so double check what you are doing.
 

Ron Burchell

New Member
That might show cache data, make sure you look at the details from inside the campaign. (click on the number of unsubs).
Also note that unsubs are counted when using the [UNSUBSCRIBE_URL] tag or [UNSUBSCRIBE_LINK].
The process itself works just fine, we tested it, so double check what you are doing.
Thanks for the reply, I will double check.
Cheers
Ron
 
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