Your credentials are incorrect

[carlbing]

你好。当我设置一个新的邮件服务器，并在mailgun中使用api时，它只是告诉我“您的凭据不正确”，而我尝试了很多次，却不知道如何处理该问题。

 

[laurentiu]

@carlbing - As the error says your credentials are incorrect, check the credentials for the delivery server again.

 

[carlbing]

where to check credentials ?

 

[carlbing]

@carlbing - As the error says your credentials are incorrect, check the credentials for the delivery server again.

i just don't know where to check the credentials , the mailwizz server or the api

 

[laurentiu]

i just don't know where to check the credentials , the mailwizz server or the api

Which api delivery server you want to add ?

 

[carlbing]

mailgun

 

[laurentiu]

@carlbing - For mailgun you need to add private key. Follow this article: https://kb.mailwizz.com/articles/adding-a-new-mailgun-delivery-server-web-api/

 

[carlbing]

is there any thing that will affect the credentials problem ? we have check the private key but still not ok

 

[laurentiu]

is there any thing that will affect the credentials problem ? we have check the private key but still not ok

This type of error: Your credentials are incorrect it is usually caused by api key.

 

[carlbing]

we have check the api key and it still incorrect , is there any other problem will occur this ?

 

[laurentiu]

we have check the api key and it still incorrect , is there any other problem will occur this ?

You can open a support ticket with your credentials to take a look?

 

[rowena]

Experience the same issue need HELP!