Unable to resolve the request

qtop

New Member
Hello,

We have mailwizz since few months and some time to time we have weird error about nonexistent campaign which bloks all below stats.
Steps to reproduce are normal use. Campaign > Create new > Save and after return to overview campaign we have "spinning dots". When try to view new/edit/delete campaign it shows "Unable to resolve the request "customer/campaigns/IDCAMPAIGN/overview".
Nobody there is doing anything unusual. Just regular clicking on the campaign. A few times, I as the owner, also encountered such a problem.
PHP 8.3, Server Nginx, PHP params are more than default like memory, timeout, execution time, just like nginx.

System working very fast, campaigns are not big, just text, without graphics.
Very frustrating cause below rest of campaigns has also "spinning dots" without statistics but below campaign are working ok and I can enter to it.
Screenshot at Aug 06 10-21-23.png

The only way to revert it to the normal state with statistics is remove customer and create them as new or enter to the DB and hard remove failed campaign. Cannot remove failed campaign, cannot view, cannot edit from the panel...

Below you can find debug:

CHttpException: Unable to resolve the request
"customer/campaigns/IDCAMPAIGN/overview". in
/var/www/mail/vendor/yiisoft/yii/framework/web/CWebApplication.php:286
Stack trace:
#0
/var/www/mail/vendor/yiisoft/yii/framework/web/CWebApplication.php(141):
CWebApplication->runController()
#1
/var/www/mail/vendor/yiisoft/yii/framework/base/CApplication.php(185):
CWebApplication->processRequest()
#2 /var/www/mail/apps/init.php(222): CApplication->run()
#3 /var/www/mail/index.php(18): require_once('...')
#4 {main}
REQUEST_URI=/customer/campaigns/IDCAMPAIGN/overview
HTTP_REFERER=https://mail.example.com/customer/campaigns/index
---
 
Last edited:
This certainly does not sound like regular behavior. Can you open a ticket with backend access and server access so we can debug this issue when it happens? Also point us to the customer having the issue.
 
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