Time Sending issues! Need help

jjanisse09

New Member
FOr some reason I am having some issues with these autoresponders.
My sequence is supposed to look like the following:
1. Welcome email - goes out instantly
2. Email 2 - goes out next day at 9am EST after waiting AT LEAST 8 hours
3. Email 3 - goes out next day at 9am EST after waiting AT LEAST 8 hours

But for some reason Email 2 isn't waiting. I've checked backend timezone and customer time zone. Both are set to Timezone -4:00 for Detroit which is EST.
It's almost like it's not waiting for more than 30 minutes before it sends email 2, meaning everyone is getting it super fast! I've included images of the AR setup... I need help! What is the error and what would the fix be?

THE BELOW IMAGE IS EMAIL 2 TO SHOW YOU HOW I HAVE IT SET UP. THanks in advance.
Screen Shot 2020-07-17 at 11.38.45 AM.png
 
We are investigate this and update you with what we find.
 
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