Smart open tracking and click tracking

[dreyerretief]

Hi,
When Smart open and tracking is enable does the system still keep the data of the open or click? We would like to show the client how many of the open and click are robotic most other system gives the total open rate and then you have the option to see what percentage and number was robotic.

The reason I am asking is because we are building an extension to show best performing campaigns and we will be using industry stats to compare campaigns but the industry stats does have the bot opens removed for some odd reason. So when using Smart open tracking our stats will look far worse so it will be great if we still have all the unique open data.

 

[laurentiu]

Hi,
When Smart open and tracking is enable does the system still keep the data of the open or click? We would like to show the client how many of the open and click are robotic most other system gives the total open rate and then you have the option to see what percentage and number was robotic.

The reason I am asking is because we are building an extension to show best performing campaigns and we will be using industry stats to compare campaigns but the industry stats does have the bot opens removed for some odd reason. So when using Smart open tracking our stats will look far worse so it will be great if we still have all the unique open data.

Hi,
When Smart Open and Click Tracking is enabled, the system does not keep data for opens or clicks identified as robotic. Instead, the IP address is added to a table, and any future activity from that IP is ignored. This helps maintain cleaner stats, but it means bot-related opens/clicks are not stored or shown.

Laurentiu