Problem with Thunderbird

[Klaudia]

Hi,
We are getting reports from our recipients that links in emails are not working. It turned out that they do not work for customers who use Thunderbird. How to remedy this?

 

[twisted1919]

I assume they work just fine for everyone else?
Did you use the basic drag and drop builder to create the emails?
Since MailWizz 2.3.0 we included Stripo as well as the template builder, can you upgrade and try it and see if the problem persists while using Stripo?

 

[laurentiu]

Hi,
We are getting reports from our recipients that links in emails are not working. It turned out that they do not work for customers who use Thunderbird. How to remedy this?

I just tested, and the links work even in Thunderbird.

 

[twisted1919]

@Klaudia - maybe you can open a support ticket and include the actual email template you are using so we can test with that?

 

[Klaudia]

I assume they work just fine for everyone else?
Did you use the basic drag and drop builder to create the emails?
Since MailWizz 2.3.0 we included Stripo as well as the template builder, can you upgrade and try it and see if the problem persists while using Stripo?

I use this:
Links work fine for everyone else. Is the upgrade free of charge?

 

[Klaudia]

@Klaudia - maybe you can open a support ticket and include the actual email template you are using so we can test with that?

It would be great! Can you explain to me how to do it?

 

[twisted1919]

Is the upgrade free of charge?

Of course. Just enable auto-update from backend > settings > common, MailWizz will auto-update itself at midnight.

It would be great! Can you explain to me how to do it?

Sure, just click here: https://forum.mailwizz.com/support-tickets/open