Possible bug: Max Subscribers Sendout

P

Prezzyz

New Member
Hello there,

Yesterday I tested twice to limit the max subscribers when sending out to a list.

Each segment had a total amount of 60-70 thousand subscribers and for warming up IP reasons, I intended to send 5,000 max per segment. This feature failed and ended up sending over 100,000 emails that could have burned our brand new IP. Could you look into it or is it maybe a hidden setting in the backend?

Thanks for your support :)
 
can you tell, what settings you have applied ?

How many smtp you have assigned ?

Have you set in delivery server hourly quota 5k ?
 
Vpul Shah said:
can you tell, what settings you have applied ?
Click to expand...
See my cron settings in the attached image


Vpul Shah said:
How many smtp you have assigned ?
Click to expand...
There is only one smtp assigned

Vpul Shah said:
Have you set in delivery server hourly quota 5k ?
Click to expand...
It's set to 50 at once, 100 emails per minute

I've tried another test last night by limiting the subscribers to 5000, 4000, and 6000. All three campaigns were sent to the entire list. Thus, glitch confirmed. Can we have this fixed soon? Let me know if I can do anything to help.

Thanks for the help
 

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Last edited:
Vpul Shah said:
Go to Delivery Server > Set hourly limit to 5000, so it will send only 5k emails hourly.
Click to expand...
I Don't intend to sound an ignorant, but my logic tells me that won't fix the issue.
For example, if the segment I send to has 35,000 subscribers and I only intend to send to a portion of all (e.g. 7,000). Then it will send 5k every hour for 7 hours..
 
If you want to send 50000 email

Then

In Delivery server set Hourly quota to 5k.

Then to send 50000 email campaign - it send 5k email hourly so finish your campaign it takes 10 hrs.
 
Vpul Shah said:
If you want to send 50000 email

Then

In Delivery server set Hourly quota to 5k.

Then to send 50000 email campaign - it send 5k email hourly so finish your campaign it takes 10 hrs.
Click to expand...
I think you don't understand my problem here. I wish to send smaller amounts than the segments I have. Thus limit X campaign to a maximum number of subscribers. The feature mailwizz offers to make this happen is broken.
 
twisted1919 said:
I'll look into it, meanwhile, can you tell me if you're using pcntl for sending?
Click to expand...
Thanks. No we are not using pcntl

Correction: I just found out we have PCNTL set to "yes" on cron but I can't find any extension in the extensions panel. Is PCNTL vital for that feature to work?
 
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@Prezzyz - PCNTL causes issues because it sends in parallel and because of that the app cannot properly count and stop when it has to.
However, we have fixed the issues related to pcntl in the latest version, so after the upcoming release you should b fine.
 
Prezzyz said:
Correction: I just found out we have PCNTL set to "yes" on cron but I can't find any extension in the extensions panel. Is PCNTL vital for that feature to work?
Click to expand...

check if pcntl installed:
php -m | grep pcntl

output if installed:
pcntl
 
Prezzyz said:
See my cron settings in the attached image



There is only one smtp assigned


It's set to 50 at once, 100 emails per minute

I've tried another test last night by limiting the subscribers to 5000, 4000, and 6000. All three campaigns were sent to the entire list. Thus, glitch confirmed. Can we have this fixed soon? Let me know if I can do anything to help.

Thanks for the help
Click to expand...

as your cron settings shows pcntl enabled, it would blast through DS limits once parallelization is at work

this is why up until incl the current version one must set the limits so that parallelization will from the outset work within the limits of DS and campaign and customer (group)
 
same issue here, want to send out 50.000 mails at a max of 25/hour.
I hoped this was the correct setting for the specific delivery server: https://puu.sh/vryB4/b5ca59b616.png
unfortunately, alls 50k messages were send in a few hours.... PCNTL is enabled on our server, but, that bug was fixed 6 months ago? we are running 1.3.8.6
thanks,

hm
 
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