open click are not tracked, help

[oluwaCyna]

open click are not tracked, help

 

[laurentiu]

open click are not tracked, help

Which type of delivery server are you using?

Did you set any bounce servers and attached it to your delivery server?

 

[oluwaCyna]

Actually I brought smtp from someone, he claimed it is pmta. And I didn't add bounce server

 

[laurentiu]

Actually I brought smtp from someone, he claimed it is pmta. And I didn't add bounce server

Check this article: https://kb.mailwizz.com/articles/bounce-servers/ to understand how it's work

 

[oluwaCyna]

Ok thank you

 

[twisted1919]

@oluwaCyna - after you are done with that, please send an email campaign to https://www.mail-tester.com/ and paste here the link with the results so we can see your email content and if the tracking links are all there.

 

[oluwaCyna]

Check this article: https://kb.mailwizz.com/articles/bounce-servers/ to understand how it's work

I have added a bounce server, nothing change

 

[twisted1919]

I'll close this as the actual discussion is at https://forum.mailwizz.com/threads/open-click-and-bounce-not-tracked.7734/#post-47444