New user issues

[Carlo]

Hi I just installed Mailwizz on the server. The installation was plain and simple, but now I have problems setting the app.
1) I cannot using the credentials of the second account I created. I checked and changed the credentials a dozen of times but they don't work!
2) I found an Italian version at this link http://www.acwild.it/it_it.zip is it correct (there are a lot of files) which is the path where I should install them?
All the rest seems to work, I tested the first list import and email send.
Unfortunately I am in a real emergency as our Interspire client was hardly exploited by a hacker and we decided to replace the old dog with a brand new software... but I have a couple clients pushing to send the newsletters.
Thanks a lot. Carlo

 

[twisted1919]

@Carlo - Welcome. I was on my way out, so let me try to answer:
1. Maybe because you try the credentials in the wrong app ? Keep in mind, in mailwizz there are a few different sub-apps: customer, backend, frontend, api, console. As an admin, you control the app from backend. Sending newsletters happen from customer area.
Please see https://kb.mailwizz.com/articles/understanding-the-application-structure/
2. You would go to Backend > Extend > Languages and upload it there. Then enable it from there.
Please see: https://kb.mailwizz.com/articles/how-translation-works/

 

[Carlo]

Thanks, regarding the very urgent matter, the user access, I created the account http://demo.mailwizz.com/customer/index.php/guest/index and I try to access at this address http://demo.mailwizz.com/customer/index.php/guest/index.
The first user works (but it stops working if I change credentials, this makes sense btw) but the second user does not let me log in.
Please let me know asap (when you can).
Thanks

 

[twisted1919]

@Carlo - There's a security filter which might play tricks with some passwords, could you try using one without special chars in it for testing and see if that makes any difference?
Also make sure the customer is active and that you don;'t enter the info with trailing spaces.

 

[Carlo]

As you can see here https://www.dropbox.com/s/zew0839c38me4y9/2018-02-09_20-10-10.png?dl=0 the user is active and I tried with a 6 digits number but it does not work as well.
I am a bit desperate...
Let me know when you can, thanks

 

[twisted1919]

@Carlo - You took a screenshot from your list of users which are not the same as the customers.
The users, the ones from which you took the picture, can only login in the backend area (look in url for /backend/index.php/....)
The customers, which can login in the customers area only(look in url for /customer/index.php/...) are created from Backend > Customers area.
So, do not mistake Backend > Users with Backend > Customers. They are two separate things.
Okay?

 

[Carlo]

Thanks a lot, it sounds clear now!!
I successfully installed languages.
Thanks, Carlo