How to ignore/remove link tracking on mailto links

SuperRadDM

New Member
Hi Twisted, thanks for the quick reply. Unfortunately not, it opens a browser window that prompts to open a mail service. 1620290774673.png

Rather than to just open the default mail service.

Expected behaviour (from previous systems ESPs)

I open the email in Outlook/Gmail/Thunderbird
Click mailto link
Link not tracked
Outlook/Gmail/Thunderbird opens new message window.

Current behaviour.

I open the email in Outlook
Click mailto link
link tracked
browser window opens to register the tracked link.
browser asks what mail program I want to use.

In my opinion Mailwizz is adding an extra step that i think will put subscribers off from engaging with the mailto link, for fear of spam or viruses.

I'm assuming at this stage there is no option to disable tracking on mailto links?
 

twisted1919

Administrator
Staff member
Unfortunately not, it opens a browser window that prompts to open a mail service.
In my case it opens the email client directly. @laurentiu can you also check this? Anyone else open to check this?
I'm assuming at this stage there is no option to disable tracking on mailto links?
Believe it or not, it was a struggle to make this type of tracking actually work because it was requested heavily at some point in the past, so disabling it now may upset people. In best case scenario, we can add a setting for this in the app to toggle it on/off.
 

SuperRadDM

New Member
Thanks for looking into this Twisted. I'm assuming your browser already has a default mail client assigned to it which is why your email client opens.

When you click a mailto link does it also open a presumably blank web page with the tracking URL?

Thanks,

J.
 

SuperRadDM

New Member
Hey Twisted. I've got several mail clients installed. I was asking specifically what happens on your machine when you click a mailto link.

FWIW I've also found an interesting behaviour.

If the mailto link includes subject= it opens the default client right away. If the link doesn't, then it tries to open a browser.

e.g.
HTML:
href="mailto:mail@mail.com"
- Webpage opened with tracking code, webpage asks which mail client to use

HTML:
href="mailto:mail@mail.com?Subject=Mail"
- Default mail client opens without link tracking.
 

twisted1919

Administrator
Staff member
If the link doesn't, then it tries to open a browser.
But the link by default, being a tracking link, will open in browser no matter what, then the browser will redirect. While the redirect happens, the link is tracked. The browser itself will decide how it handles the link, being an email link, it will most likely open the email client. So even if you end up with a white browser page, the email client should pop-up.
In my case, it opens the email client and that's all, no blank page.
 
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