Feedbackloop not processing

I've got my feedbackloop server setup and an email/complaint (from Microsoft) is available in the inbox of this mailbox (unread, received at 2026-01-15).
Even when running the feedbackloop cronjob manually this email is not being processed.

I've configured the feedbackloop server a second time to be sure that the connection to the mailbox can be made: that was succesful, but still this complaint is not being processed. How can I fix the FBL processing?
 
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