error in installation page

[dream emarket]

hi

i purchase from Envato
when i add Purchase code the page return in same page
can you help me please

best regards

 

[twisted1919]

@dream emarket - check this https://kb.mailwizz.com/articles/installation-does-not-pass-the-welcome-screen/

 

[dream emarket]

@dream emarket - check this https://kb.mailwizz.com/articles/installation-does-not-pass-the-welcome-screen/

thank you for your replay
same thing it is not working

 

[twisted1919]

@dream emarket - that's the fix, if the page simply refreshes is because the sessions data doesn't stick in between the requests and this happens because of the session folder not being writable. If you're still having troubles, maybe the hosting company can help you make that folder writable. That's the only cause for this particular issue.