[EMAIL] Tag Suddenly Not Working – How to Debug?

[gvero]

Hi everyone,

I've been experiencing an issue that appeared out of nowhere. I haven't made any changes to my setup for months, but suddenly, the [ EMAIL ] tag is no longer working. It doesn't get processed and sent through my SMTP, as I’ve checked the outgoing data and it's not being passed along.

How can I debug this on the MailWizz side to identify the issue?

Thanks in advance!

 

[laurentiu]

How can I debug this on the MailWizz side to identify the issue?

This is a weird issue , can you open a support ticket and give us access to your application (email, password, backend url) and indicate us which customer/campaign have this issue?

 

[ghimes]

[ EMAIL ]

If the tag is used exactly as above, it is wrong since it having some spaces at the beginning and the end of the word EMAIL

 

[gvero]

If the tag is used exactly as above, it is wrong since it having some spaces at the beginning and the end of the word EMAIL

no it's not