Difficulty getting set up after database config

O

ojm324

New Member
Hi there
Only just heard of the tool and purchased. Got the zip file and through trial and error created a mysql database with a new user granting all privileges. At first, I had issue accessing the directory I had the files installed at , eg such issue was
CDbException
CDbCommand failed to execute the SQL statement: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'myusername_mailwhizz_db.mw_session' doesn't exist
Debugging I renamed the table `session` to `mw_session`.
Now, that same directory I am trying to access with the files, I just get A timeout occurred Error code 524. Cloudflare is saying this, since I have my site connected to Cloudflare. Could it potentially be blocking it? Its not clear for me where to go next, would appreciate any help. Thanks
 
Thanks for the quick reply. So actually I discovered this a few moments ago, no i hadn't. Following the video tutorials here https://www.mailwizz.com/videos/
I am experiencing a similar issue when I try to access mydomain.com/mailwhiz/install/index.php. I get the 524 timeout. I followed everything up to the 3 min mark for MailWizz - Install vid. Hope it helps
 
for a start, you should rename your database table back, hopefully you didn't break your own site because of that change.
secondly, if you try to access the installer, which from your explanation seems to be correct, and you get a timeout error, i'd suggest reaching out to your hosting as something is not right. The installer should not timeout in any way, and if it does, your hosting should tell you what is going on and they should fix the error, so please, start by doing this, then let us know how it went.
 
Have a feeling it might be the host to be honest. Anyways the table didn't matter actually as when I was able to access the installer ok after a while, nothing was in the database started clean. I've now installed it and successfully logged in the backend. I think that's me set for now!
 
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