nelsonmedina
New Member
Hey dear guys, I have the problem below
Can you help me, please?
Can you help me, please?
Cannot send the confirmation email using the data you provided.
- Thread starter nelsonmedina
- Start date
From the error message you got I think you should check again connectivity from your host and also if your server is accepting incoming connections. For sure the communication is blocked by your server.
twisted1919
Administrator
Staff member@nelsonmedina - Port 587 requires TLS most of the time, so try to use that.
Also:
Your hostname isn't okay either.
Also:
Code:
mail.nelsontalk.info: nodename nor servname provided, or not knownnelsonmedina
New Member
Thank you very much, for the moment I solved the problem of port 587, however, now I keep getting the following
twisted1919
Administrator
Staff memberSee my answer above related to your hostname, mail.nelsontalk.info is not resolving to an IP address, this is why things don't work.
I was able to connect without the mail. subdomain name:
Code:
telnet nelsontalk.info 587
Trying 128.199.50.155...
Connected to nelsontalk.info.
Escape character is '^]'.
220 mymail.nelsontalk.info ESMTP Postfix (Ubuntu)
nelsonmedina
New Member
Yes, but, I'm not very technical, where do I deal with nelsontalk.info?See my answer above related to your hostname, mail.nelsontalk.info is not resolving to an IP address, this is why things don't work.
I was able to connect without the mail. subdomain name:
So try nelsontalk.info insteadCode:telnet nelsontalk.info 587 Trying 128.199.50.155... Connected to nelsontalk.info. Escape character is '^]'. 220 mymail.nelsontalk.info ESMTP Postfix (Ubuntu)
twisted1919
Administrator
Staff memberJust enter that in the hostname field, instead of mail.nelsontalk.info
nelsonmedina
New Member
It's worked; however, my testing Campaign is not sent. Is like paused. Means It stays in the sending status, but it doesn't send.
Last edited:
twisted1919
Administrator
Staff memberSending or pending sending?
Did you add the cron jobs?(see what you have to add in backend > misc > cron jobs list)
Do the cron jobs work? (see backend > misc > cron jobs history)
nelsonmedina
New Member
twisted1919
Administrator
Staff memberThank you for the info. Can you please go to Backend > Misc > Application log and empty the logs, then wait 10 minutes, then visit the page once again. What logs do you get there?
nelsonmedina
New Member
Done... It's working now. When I cleaned the log, I realized that the server had not validated it
twisted1919
Administrator
Staff memberThat's why I asked you
nelsonmedina
New Member
Thanks Bro!!That's why I asked you