Can not find a template I created.

[nhughes71]

Yesterday, I created a test email template and saved the template using 'Save and Next'. At least I thought I was saving it. I can't seem to find the template or the body of contents ANYWHERE. I have even started over from scratch and the same issues are reoccurring. Any idea on how to resolve the issue or find my template?

Thanks

 

[ghimes]

What you describe is the campaign template step. That template is available only for that campaign. If you want to create a template that later to be used in campaigns you have to do it from Email Templates->Templates->Create new. https://capture.dropbox.com/NesE0UJXODUrqFLy

Cosmin

 

[nhughes71]

What you describe is the campaign template step. That template is available only for that campaign. If you want to create a template that later to be used in campaigns you have to do it from Email Templates->Templates->Create new. https://capture.dropbox.com/NesE0UJXODUrqFLy

Cosmin

Thank you for the answer but I created a simple text template so that I can edit and use in future campaigns. However, when I send a test email, the template is blank with a default 'Template Builder' view. Nothing of what I created, saved and named shows up. Super frustrating after hours and hours of trying to figure this out. Hoping you might shed more light on this and hopefully we can find a resolution. Thank you

 

[nhughes71]

What you describe is the campaign template step. That template is available only for that campaign. If you want to create a template that later to be used in campaigns you have to do it from Email Templates->Templates->Create new. https://capture.dropbox.com/NesE0UJXODUrqFLy

Cosmin

A couple of screen shots. What is there and what should be there.

 

[twisted1919]

@nhughes71 - if you created the template with a content builder, then keep using the builder, don't create with a builder and edit with another, this is what gets you in trouble.
Can you try like that?