campaign not sending

[pradeep sharma]

Hi @twisted1919

We are not able to send campaign as its not processing.
i debugged usign verbose and found that

[2024-06-28 18:55:25] - Starting the work for this batch...
[2024-06-28 18:55:25] - PCNTL processes running already, locks acquired previously!

I Flused ALL Redis DB for MUTEX and Cache & nothing helping.

Server has free resources.


Update1: I deleted Stoped Redis Server, Deleted redis dump file in /var/lib/redis and restarted again Redis Server, to make sure there is no DATAbase in redis mutex.

Still there is same problem!!

Update2 : i disabled the PCNTL option in setting and campaign started to process singles threaded and again i enabled PCNTL after some time i got the same error mesage. PCNTL is important for us..for speed and parallel sending

[2024-06-28 18:55:25] - Starting the work for this batch...
[2024-06-28 18:55:25] - PCNTL processes running already, locks acquired previously!

Please help.

This kind of issuse is coming many times and i am not able to know the root cause of the problem.

 

[laurentiu]

This kind of issuse is coming many times and i am not able to know the root cause of the problem.

Maybe is good ideea to low down the values from cron setup, then increase these values slowly until you will find the best option for your environment. My hunch is that your server can't handle these processes and some remain hanging and this is where your error starts.

 

[pradeep sharma]

Maybe is good ideea to low down the values from cron setup, then increase these values slowly until you will find the best option for your environment. My hunch is that your server can't handle these processes and some remain hanging and this is where your error starts.

No.. Server has 32 Cores 128GB RAM, SO clearly this is not the server issue.

as Error Suggests it is something else, you please investigate.

I am not able to send email.

 

[twisted1919]

what are your pcntl settings?