blocked?

[newuser76]

It seems every new autoresponder or campaign created is auto-blocked until approved by admin, is this a setting somewhere I can disable?

This is what I see:

"Your campaign(regular) named "x" has been successfully saved but it will be blocked from sending until it is reviewed by one of our administrators!"

 

[laurentiu]

It seems every new autoresponder or campaign created is auto-blocked until approved by admin, is this a setting somewhere I can disable?

Check this: Max. bounce rate / Max. complaint rate from Backend > Settings > Customers > Campaigns

 

[newuser76]

this was already disabled

 

[laurentiu]

this was already disabled

Your customer make part of a group? if yes then you need to check and for these settings in group.

 

[newuser76]

yes, part of this group, which also has this disabled

 

[newuser76]

@twisted1919 can you let me know if I can fix this?

 

[laurentiu]

can you let me know if I can fix this?

Check Backend > Settings > Campaigns > Blacklist words this option also block campaigns.

 

[newuser76]

Nope, there are words in my blacklist, but none were in the email copy

 

[twisted1919]

Nope, there are words in my blacklist, but none were in the email copy

Those words might be in the email source. If the campaign has been blocked, this is the reason for sure.

 

[newuser76]

None were in there, see chatgpt response

I pasted the HTML code itself

 

[twisted1919]

I don't have anything to add to this, I doubled checked the code and ithis happens only if we find the words you defined in the campaign subject or content. Please note that we search partial words as well, so if you define "bc" as a bad word, it will match a string as "abcde".