AWS SES bounces not showing in MW

[iAbby5251]

I have configured the MW with AWS API setup. Email delivery, campaign tracking etc working fine. It just that, I am not able to see the bounce emails in MW.
When I cheked the AWS console, I can see the bounce emails under suppression list.
How to trigger these to my MW app?

 

[twisted1919]

Did you follow this tutorial to setup amazon:
https://www.mailwizz.com/kb/adding-a-new-amazon-ses-delivery-server-web-api/ ?

 

[iAbby5251]

Yes absolutely. I have followed each a every step mentioned on that link.

 

[twisted1919]

Awesome, this means the bounces will work just fine.
If you already have emails under the suppression list in AWS, then you won't get notifications for those, so try with an email you have never used before and let us know how that goes.

 

[iAbby5251]

Thanks for your suggestion. Unfortunatelly, it didn't work. I have tried with around 40 new emails.
I can see the bounces in AWS, but it didn't trigger at MW.

 

[ghimes]

Hello,
Editing the delivery server in Mailwizz, you have an info button on the top right which will contain the webhook url that might be shown in the AWS as a SNS subscription url. What can you see if you access that url from your browser?

Cosmin

 

[iAbby5251]

The URL is pointing to the web address where MW hosted. Here is the snapshot -

 

[ghimes]

What if you access that url?

Cosmin

 

[iAbby5251]

It is directing to Error page - 500. SNS message type header not provided

 

[ghimes]

That is fine. Please open a support ticket and send us there the backend credentials so we can check.
In the meantime you can check your SNS Topics in AWS to have the exact url as shown in the delivery server info box.

Cosmin

 

[iAbby5251]

Okay thanks!
I have opened a support ticket for the same...