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  1. Jason Thompson

    Delete inactive subscribers via command

    From what i've noticed with these block requests they get blocked automatically by mailwizz and added to the blacklist, which is fine by me. I am more curious about gmail subscribers, which part of the email do they click to request to be blocked? Is it something to do with feedback loop server...
  2. Jason Thompson

    Delete inactive subscribers via command

    Hello, I've read the article on deleting inactive subscribers and I have a couple of questions for clarification. Question 1: The article states that the command will remove subscribers who either haven't opened a campaign or clicked a link within a specified timeframe. Can you clarify if it...
  3. Jason Thompson

    Custom tracking pixel

    Looks like its working now as i added it to the global footer from the backend.
  4. Jason Thompson

    Custom tracking pixel

    I added it just to a regular campaign for testing, if it worked i was intending to add it in the global footer from the backend.
  5. Jason Thompson

    Custom tracking pixel

    Hi, i am trying to add my own custom tracking image pixel to my campaigns for passing some data back to my own custom app, but i am finding that the pixel is being stripped out completely from the email. Here is my pixel: <img width="1" height="1"...
  6. Jason Thompson

    Gateway timeout issue

    If anybody is facing this issue i managed to find a solution. Now i'm getting loading times of less than 10 seconds for large queries. To achieve this you can simple switch from Mysql to MariaDb and use this optimisation that mailwizz recommends...
  7. Jason Thompson

    Gateway timeout issue

    Thanks for the reply Cosmin. Do you have any suggestion how to fix it?
  8. Jason Thompson

    Gateway timeout issue

    Hi @twisted1919 im still getting this issue on one particular mailwizz. Its strange because i have 9 other mailwizz on the same server all operating the same way and similar activity. I had my dev do the database tweeks, we increased the timeout a lot on multiple tests and it did not help. We...
  9. Jason Thompson

    Custom tags not working correctly in subject lines

    Hi @twisted1919, yes i can confirm [CURRENT_DATE] works in the subject. Thank you!
  10. Jason Thompson

    Custom tags not working correctly in subject lines

    I see yes, is there any chance in any future updates we can have date tags in the subject?
  11. Jason Thompson

    Custom tags not working correctly in subject lines

    Hi @twisted1919 i noticed the [DATE] tag is not working in subject lines. It works in the email body, just not subject lines.
  12. Jason Thompson

    Auto Unsubscribe Spam Reporters

    I think you can setup Feedback loop server but im not sure it will remove spam complaints. But all depends what your mailing, if its yahoo you can setup FBL but as for gmail i don't think its possible. I could be wrong though. I usually monitor my spam complaints using google postmaster tool and...
  13. Jason Thompson

    Gateway timeout issue

    Hello, i am getting this 504 gateway when using the list filter to remove no open leads. Everything else in mailwizz works fine its just this timeout issue when running the filter which i believe is server related. I did optimise my server according to this post...
  14. Jason Thompson

    Custom tags not working correctly in subject lines

    Hi, i'm having an issue with custom tags. I want to create a custom tag to randomise certain phrases, i know it's possible with the random content tag but its very messy if i want to randomise like 50 phrases. The custom tag actually works in the subject line, however its not rendering properly...
  15. Jason Thompson

    Inaccurate open tracking

    Hi @twisted1919 i've spent a lot of time researching this topic and came across an interesting article that could be a solution to this google image proxy issue. From what i've researched, large companies that send bulk emails use the "bgsound" method instead of image tracking pixels. Here is...
  16. Jason Thompson

    Inaccurate open tracking

    I believe this is incorrect. Aweber, Getresponse, mailchimp and all other major email service providers are well established companies for many years, google image proxy only work on small companies or high risk mailers.
  17. Jason Thompson

    immediate false opens in Gmail?

    Hi @twisted1919 I'm just chiming in here. I'm not very technical but have an idea what this means. If this is the case then why can mailwizz not register the user agent properly without showing the (Google Image Proxy) as the user agent? This issue is a critical problem for most people using...
  18. Jason Thompson

    Inaccurate open tracking

    Hi @twisted1919 , i've spent some time testing a lot with this google proxy image. Here is what i've came up with. After sending test emails to my seed emails i noticed if the email lands in spam or promotion tab the google proxy does not open the email. If the email lands in the inbox it...
  19. Jason Thompson

    immediate false opens in Gmail?

    You are correct on this, and we can send good emails all we want, its not going away unless we segment the list of inactive subscribers. Gmail want active subscribers. So trying to segment the list is impossible with this gmail proxy affecting mailwizz opens. It seems to me gmail is masking the...
  20. Jason Thompson

    Inaccurate open tracking

    Hi @twisted1919 , do you have any ETA on this fix? It seems to be coming a big problem for me mostly causing deliverability issues. There must be some kind of fix out there that autoresponders are using. I think this topic is super important and needs addressing as i see above its not just me...
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