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We have 4 licences for Mailwizz. Our support is about to end (9 days left). I wanted to extend support but it seems I can only buy a new licence, not extend support for an existing one?

Hi, We saw this error message today: Unable to send email A subscriber has been rejected from joining the <link removed> list because the system was not able to find a suitable delivery server to send the email. Can we tell any details of the subscriber? Thanks Amanda

Is it possible to send a campaign to multiple segments within a list? It seems this options is no longer available: Backend -> Settings -> Customer -> Campaigns -> Send to multiple lists.

Is there a way to hide the survey title and footer? Also, the phone number field default to USA. Is there a way to make it default to another country?

Is it possible to disable the placeholder text in the subscribe form? I tried css but it doesn't seem to work. Thanks Amanda

We merged 2 separate user accounts and the user is wondering if we are able to move across the campaigns from the old account to the new one? Thanks

We have an unsubscribe page with double opt-out which works fine in as much as the email is received with the link – all good. What happens when the person clicks unsubscribe can be totally confusing though as the page just reloads with no message to say something like “Check your email for an...

We have an existing Subscribe form where if a member inputs their email address and if they already exist they are redirected to a page that populates all the other fields for that member (e.g. First/Last, Member number, subscribed segments etc.). The user can then update the details as required...

So we have a situation where we want to ask people if they want a publication by email or posted to them (physical copy). I can add the Post/Email checkboxes but is it possible to add a conditional field so if they pick "Post" then it shows an address field for them to complete?

I'm trying to link to a PDF uploaded via the file manager and I get the error: Unable to upload "This is a test document.pdf". File type not allowed. (application/pdf) It is in the list in the backend Settings/Campaigns/Attachments

Is it possible to disable the ability for a customer to change their password?

I have noticed that in Chrome and Firefox, a "pointer-events:none;" is being added to the online version of a campaign. Outlook and mobile versions of email clients are fine, however, Webmail exhibits the same issue. Any ideas? <td draggable="true" id="exist-template-text-1560202667720"...

I just noticed that there is no option to add a bulleted or numbered list in the text editor... or am I missing something obvious?

We want to have a "preference centre" on a website, so instead of the user clicking the link in the received email to update their subscriptions (list with segments), they can input their email in a web page and it looks up their email address, cross references it with the user ID and returns...

There seems to be no Instagram logo in teh social icons?

If I toggle to the template builder to where I can view the source and edit the surrounding td etc, if I save changes in that view and then come out and go back in again, my changes are not saved.

When including the Update preferences shortcode in an email template [UPDATE_PROFILE_URL], the URL is missing the colon between the https and the / : https//mailstorm.xxx I'm assuming this needs to updated in the source?

I am trying to add more than the default 3 rows to a template, however I cannot see a way to do that int eh drag & drop builder and if I try and edit using the source (toggle template builder) the changes are not saved back to the drag & drop interface. How can I add more rows (they need to...