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Hi Everyone I have a strange situation with a customer who only gets 6 messages opened from a regular campaign, the rest show the message Connection could not be established with host gator2016.hostgator.com which normally means a connection issue with the server but in this instance it cant...

Hi Guys Anyone know the issue, campaigns out of the blue stuck in pending sending, checked and cron jobs are set up correctly Set the cron to 200 campaigns and 50 subscribers at once and it sent the campaigns for 2 mins then back to pending Did the same thing on setting 500 and 50 and again...

Hi Everyone I want to add a small logo image in the footer of my customers emails and having difficulty I have tried multiple different size combinations in the "add image" in the campaign settings in groups where the header and footer editor is located but cant get it in the right postion I...

Hi Guys I have a situation where a customer using host SMTP server which is validated, campaign is pending sending then stuck in sending for both regular and autoresponder but nothing is sent Because it didnt send there is no error in logs to check so any suggestions most welcome, its not a...

I have uploaded a CSV file with Custom Merge Fields and they were successfully added to the system: http://d.pr/i/9ugY8y However, when I add any of them to an Email and then send it to myself, Merge Fields are not being replaced with the values and I simply receive them like this: -...

Hi We have an issue with server validation with tracking selected We have a sending domain and tracking domain verified If we validate the sending server with no tracking selected it is a success, if we try to validate the server with tracking selected in the server screen we get a 404-page...

Some of you might be seeing an error like the one shown in the image when verifying the server. This issue occurs because of your CPanel settings done at WHM. If you have WHM, you can do it by yourself, otherwise contact the hosting provider. FIX: Go into WHM backend and on the left top bar...

Recently I got too much spam registrations of the website. so I enabled the approval required thing for the app to combat the spam registrations. The question is, Once we have approved the customer, Does he get any email of the approval or not? Or is there anyway to let them know that they...

Hi I have a question I hope someone can help me out with here I want to set up some custom tags based on actions, I want to create tags for opens and clicks and create segments based on these values so my question is how would I do this, I see how to create the tag but unsure on creating the...

I was wondering if there is a way by which we can arrange the Common campaign template tags. I want to enable only three tags. The third one is in the bottom i.e. FName. Is there any way by which this can be shown in the top 3 of required and not required tags go down or something. If FName is...

I am looking for a way by which we can send the newly registered people to a certain list made in my customer account, so I can send them marketing e-mails. When we get a new customer to register for the app, they are automatically added to the list that is specified in the API, so the unique...

Hey everyone. So most of you or some of you might be getting this error when verifying the server after you have added it. I dont have the error image at the moment, but i got the solution for it. If you have to send e-mails using SSL or TLS by using port 587 or 465, you need to add an SSL...

When a customer adds a domain, MZ generates SPF and DKIM settings that we need to add in the domain's DNS zone. The question is: 1. The error of (Unable to find proper TXT record for your domain name, if you just added the records please wait for them to propagate) come when the server fails...

I have some questions regarding the customer side of Mailwizz. 1. Is there any way by which can add customers in bulk to one SMTP server i.e. add them in bulk. The option of adding a customer to a server is only limited to one only. http://imgur.com/a/QXxJg 2. From the customer end, I cannot...