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    Where to find spam complaints related to autoresponders?

    Hello, We've gone live with a big instance of MailWizz and the autoresponders are cranking along. We have several delivery servers. SES, Elastic Email, and PMTA. When it comes to Autoresponders, where will I see that there's been a complaint? IN the back end part of MailWizz, the "Campaign...
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    Autoresponder Parallel Campaigns

    QUICK QUESTION: in cron settings, I have "parallel campaigns" set to "1". I just want to make sure this doesn't effect autoresponders. Example: Let's say I have 300 subscribers on list "A". 150 of these subscribers need to get autoresponder #1 that triggers 24 hours after they get added...
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    Segmenting Performance - Large List

    Hello! We are about to start migrating our data to MailWizz for a go live. A question before we do this. Segmenting is extremely important to our business - and I want to make sure performance will not be impacted too much the way I plan to use segmenting. One list will be the "catch all"...
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    Deleting/Archiving "Campaign Delivery Logs" Best Practice?

    Hello, I can't find detailed information on this - other than a process for archiving that is manual - and maybe something that is still in development. What is the best way to deal with "Campaign Delivery Logs" for large MailWizz installations? I am seeing these are never deleted or...
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    Stress Testing Before MailWizz Go Live

    Hello! I just wanted to get some help figuring out the best way to "stress test" my new installation of MailWizz and the Amazon LightSail server it is hosted on before formally going live. The goal is to make sure it can handle our email load before going live - at which point it would be an...
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    ElasticEmail Bounce Processing Crushed Server

    Hello, I did a big broadcast, and one of the shared ElasticEmail IP addresses was generating lots of bounces because it was blocked. Like 14,000 bounces. This means 14,000 calls to the MW ElasticEmail listener. And it bogged down the MW server so much that it was unresponsive. Does anyone...
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    Upgrading speed...

    Hello, I'm upgrading to 1.8.7 right now - and I've got it down to a 16 step process, which includes backing everything up, stopping crons, uploading files, etc, etc. Uploading the files in the "upgrade" folder takes FOREVER. Is there a better/faster way to do this? I'd love to use the "auto...
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    Updating subscriber fields through API

    Hello! We have an API call to update a custom field value for a subscriber, and then another one (immediately after) to UNSUBSCRIBE them: $response = $endpoint->update($list['general']['list_uid'], $record['subscriber_uid'], array( 'MOVE' => '2' $response =...
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    Amazon SNS bounces / complaints

    Hello, I've finally gone live with a small percentage of our opt ins with MailWiz. We are using SES as our sending server, and emails are going out properly. However, I notice we are not getting any bounces in MailWiz. I have setup the S3 Access Key ID and Secret Access Key properly - which...
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    Error when submitting "existing" email address (500 error!)

    Hello, many of our customers will subscribe to a list multiple times. Because of the volume we do, it's really important they are redirected to the "Sub. exists redirect" value in the list settings. I'm testing this, and I always get a 500 error page from MailWiz, and this text: Error 500...
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    Problems installing backup extension

    Hello, I just purchased the MailWizz backup extension. When I try to install it through the extensions area, I get this error: The file "codecanyon-TSfxb4jP-backup-manager-for-mailwizz-ema.zip" is too large. Its size cannot exceed 2097152 bytes. Let me know... thank you! Dan
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    Where to download MailWiz update?

    Hello, my MailWiz "backend" says I need to update to version 1.7.5. I can't figure out how to download the upgrade...I found instructions for upgrading, but where do we go to get the .zip file? Sorry if this is a dumb question - nobody else seems to be asking it - so I think I'm missing...
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    Some autoresponders don't send?

    Hello, I'm a bit confused with autoresponders. I set them all to send AFTER-SUBSCRIBE - one each day. The first one always sends out. But for some lists, the second one to be sent one day later doesn't. I'm a bit confused with the statuses of these autoresponders. "pending-sending"...
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    Server resources

    Hello! We're going to go LIVE with MailWiz soon for our large, established business. I want to make sure I understand what server requirements I will need for this exact level of email sending... 1. We will send just 3 autoresponder campaigns to each new email address that subscribes into...
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    copying installation to new domain

    Hello, I've decided I want to host my mailwizz on different domain. I've copied the DB and unzipped the starting files. However, my license key doesn't seem to work for this new domain. How can I enable it for the new domain and disable it for the old one? Any other tips on what config files...
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    API - getting subscribers in segment

    Hello, brand new customer of MailWizz, and it's amazing what these guys have done. Excited to integrate into my business sending platform. Question: it's very important that we are able to use the API to GET specific subscribers from MailWizz that have been sent a certain autoresponder. My...
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