Bounces suddenly stopped processing

[dante]

Hi,

So since last couple campaigns the bounce server seems to have stopped working... All the current campaigns say 0 bounces which ofc is not possible.

On bounce logs it shows bounces there but under "Processed" all says "No".
I ran the emergency action for bounce server, still nothing.

 

[twisted1919]

@dante - What delivery server types are we talking about, smtps or web apis ?

 

[dante]

Sm

@dante - What delivery server types are we talking about, smtps or web apis ?

SMTP

 

[twisted1919]

Okay, can you actually do this: https://kb.mailwizz.com/articles/debug-send-campaigns-command/ but instead of send-campaigns, use bounce-handler ?

 

[Kollydaton]

Sm

SMTP

Before or maybe After debugging as sir @twisted1919 advised. Try and put "Parallel processing via PCNTL" to "No" and see if it works.
I had same issue sometimes ago and the only solution was Putting Parallel processing via PCNTL to "No"

Try same and let's know your result.

Thanks